Our Vision

Provide excellent customer service, combining skills and technology to maximise efficiency and deliver best value to taxpayers in Scotland.

Our Mission

Our mission is to put our customers’ needs at the heart of all we do

Our Strategic Aims

  • Customer First – know our customers, understand their needs and provide excellent customer experience
  • Operational excellence – deliver best value and high quality in all that we do
  • Developing our people – support and empower our people to be successful and satisfied in their work
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