The top five queries we are currently receiving from members, check to see if your query has a solution below. Also, have you considered using our member “Get help with your pension queries” section? It might answer your query in a matter of minutes.

1. Retiring soon and not heard from us yet

Our priority is to respond to your retirement applications promptly. However as we are receiving high numbers of retirement applications at this time, it may take us a little longer than normal for us to contact you with the pension details, but don’t worry, all applications will be processed on time.

2. McCloud/Sargeant and the 2015 Remedy

We are unable to answer individual member enquiries regarding the 2015 Remedy at this time. For more information please visit our 2015 Remedy section website area.

3. MyPension Online Services for NHS and Teachers members

Some common queries regarding MyPension Online are:

You cannot use an iPad, Tablet or Mobile Phone to register for the MyPension Online service or to reset your password.  It is advisable to use the service on a laptop or home computer.

Wanting an Estimate

If you're in active employment, you can register for our online member service where you can access and print copies of your annual benefit statement. You can use the Pension calculator on our website to estimate the value of your pension to a date of your choosing.

Members who have left employment with preserved benefits and are below their normal pension age can contact us via email below to request up to date information.


Your username is normally the email address you entered during your registration for online services. If you have forgotten it, you can get a reminder email here.


This is the password you set during your registration for online services. Your chosen password had to be a minimum of 8 characters in length and contain one uppercase character and one non-alphanumeric character. For example: My!pension If you cannot remember your password, then you can reset it here.

4. Changing your address

If you need to update your address details make sure you do this as quickly as you can, You can update your details on our Online Services or by emailing us at

Please include the following information in your email so we can verify who you are:

• Full Name
• Full Pension Scheme Reference Number
• National Insurance Number
• Date of Birth
• Scheme Name and Employer 

5. Annual Pension Increase 2022

Public Sector pensions are set to increase by 3.1% from 11 April 2022. This increase is in line with the rise in the Consumer Price Index (CPI) for the period between September 2020 and September 2021.

You can find out more here.

Email us

Please include your full name, National Insurance number and date of birth to let us proceed with your enquiry.

Phone us

Please note we are currently experiencing high volumes of enquiries. To help us prioritise members who are reporting a bereavement or have urgent queries about their upcoming retirement, we would appreciate if you could send us an email instead detailing your enquiry.

To get through to our Customer Contact Team, who handle NHS, Teachers, Police and Firefighter queries, please call:

01896 893000

Phone lines opening hours:

  • Monday: 9am to 5pm
  • Tuesday: 9am to 5pm
  • Wednesday: 9am to 1pm*
  • Thursday: 9am to 5pm
  • Friday: 9am to 4.30pm

* Please note: to concentrate on staff training and development, our phone lines are only available on Wednesday’s until 1pm.

To contact the Local Government team, please call: 

01896 892464

Monday to Thursday 9am to 5pm

Friday: 9am to 4:30pm


Our Address

Scottish Public Pensions Agency
7 Tweedside Park


Media enquiries

Please contact the Communication team

Was this information useful?