Public Holiday
The SPPA office will be closed on Friday 1 December. Our phone lines will re-open on Monday 4 December at 9am. Alternatively, you can contact us by email and we'll respond to your enquiry as soon as possible.
To contact us, please select from the options below:
NHS Enquiry
* Back dated pay award: If your pension is already in payment and you are contacting us to find out if you are affected, your employer will notify us of any increase and we will recalculate your pension if necessary. You should contact your employer with any queries you may have.
Email us
Please select from the options below:
- I am no longer contributing to the pension scheme and I want an estimate
- I have an Annual Allowance, Scheme pays or PIA query
- I want to increase my pension before I retire
- I’m thinking about leaving the pension scheme
- I submitted a retirement application and have a query
- I have a query about my Annual Benefit Statement
- I want to report a bereavement
- I have an Online member services query
- Phone us: 01896 893000
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 1pm*
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
* Please note: our phone lines are available on Wednesdays until 1pm.
- Email us: sppacontactus@gov.scot
- Write to us: Scottish Public Pensions Agency, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
- Our office isn't open to members of the public. Unfortunately, this means that if you arrive at our office, our staff will not be able to discuss your pension with you. You are still able to drop documents to our office in person, should you require.
Teachers Enquiry
Retiring this summer? If you are retiring July to September this year and are waiting for an update, please read our planning for retirement website page which details the steps we go through to process your application, and when you should expect to get your pension information from us.
* Back dated pay award: If your pension is already in payment and you are contacting us to find out if you are affected, your employer will notify us of any increase and we will recalculate your pension if necessary. You should contact your employer with any queries you may have.
Email us
Please select from the options below:
- I am no longer contributing to the pension scheme and I want an estimate
- I have an Annual Allowance, Scheme pays or PIA query
- I want to increase my pension before I retire
- I’m thinking about leaving the pension scheme
- I submitted a retirement application and have a query
- I have a query about my Annual Benefit Statement
- I want to report a bereavement
- I have an Online member services query
- Phone us: 01896 893000
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 1pm*
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
* Please note: our phone lines are available on Wednesdays until 1pm.
- Email us: sppacontactus@gov.scot
- Write to us: Scottish Public Pensions Agency, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
- Our office isn't open to members of the public. Unfortunately, this means that if you arrive at our office, our staff will not be able to discuss your pension with you. You are still able to drop documents to our office in person, should you require
Police Enquiry
Email us
Please select from the options below:
- I want an estimate of my pension benefits
- I want to increase my pension before I retire
- I’m thinking about leaving the pension scheme
- I submitted a retirement application and have a query anything
- I have a query about my Annual Benefit Statement
- I want to report a bereavement
- I have an Online member services query
- Phone us: 01896 893000
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 1pm*
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
* Please note: our phone lines are available on Wednesdays until 1pm.
- Email us: sppacontactus@gov.scot
- Write to us: Scottish Public Pensions Agency, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
- Our office isn't open to members of the public. Unfortunately, this means that if you arrive at our office, our staff will not be able to discuss your pension with you. You are still able to drop documents to our office in person, should you require
Firefighter Enquiry
Email us
Please select from the options below:
- I want an estimate of my pension benefits
- I want to increase my pension before I retire
- I’m thinking about leaving the pension scheme
- I submitted a retirement application and have a query
- I have a query about my Annual Benefit Statement
- I want to report a bereavement
- I have an Online member services query
- Phone us: 01896 893000
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 1pm*
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
* Please note: our phone lines are available on Wednesdays until 1pm.
- Email us: sppacontactus@gov.scot
- Write to us: Scottish Public Pensions Agency, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
- Our office isn't open to members of the public. Unfortunately, this means that if you arrive at our office, our staff will not be able to discuss your pension with you. You are still able to drop documents to our office in person, should you require
Pension Sharing on Divorce (PSOD) Enquiry
To submit an enquiry, please email the PSOD team.
Local Government Enquiry
Scottish Legal Aid Board Enquiry
To submit an enquiry please email the Scottish Legal Aid Board Team
Scottish Parliamentary Pension Scheme Enquiry
To submit an enquiry please email the MSP Team
Freedom of Information Enquiry
Media Enquiry
Pension Tracing Service
Telephone Number and Postal Address
Phone us:
Our telephone number: 01896 893000
- Monday: 9am to 5pm
- Tuesday: 9am to 5pm
- Wednesday: 9am to 1pm*
- Thursday: 9am to 5pm
- Friday: 9am to 4.30pm
* Please note: to concentrate on staff training and development, our phone lines are only available on Wednesdays until 1pm.
Our postal address
Scottish Public Pensions Agency, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
Our office isn't open to members of the public. Unfortunately, this means that if you arrive at our office, our staff will not be able to discuss your pension with you. You are still able to drop documents to our office in person, should you require