If you are member of the NHS, teachers’, police or firefighters’ pension scheme, then contact us using our member portal Engage:
If you need to send us an application or documents, please use the following email addresses and provide your full name, date of birth and National Insurance number:
NHS retirements: sppaNHSpensions@gov.scot
Teachers retirements: sppaTeacherspensions@gov.scot
Payroll (retired members only): pensionspayroll@gov.scot
Police: sppapolicepensions@gov.scot
Fire: sppafirepensions@gov.scot
Transactions: sppaTransactions@gov.scot
Pension sharing on divorce: PSOD@gov.scot
Pension transfers: SPPATransfers@gov.scot
Bereavements Team: bereavementsteam@gov.scot
Where to find the latest 2015 Remedy information
We’re prioritising the 2015 Remedy and experiencing high enquiry volumes. For information on your pension, life events, or bereavement, please visit the 2015 Remedy Hub for all the latest Remedy information.
Pension Payments and trouble receiving your pension.
If mail we send is returned, we will pause your pension payments to protect you from fraud.
Before this, we will:
• Try to contact you by phone, email, or other addresses
• Check your pension record for updated details
Payments will restart once we confirm your address, and any missed payments will be paid in full.
To keep your details up to date: Please phone us, use our online services,
OR write to: FAO Payroll Scottish Public Pensions Agency 7 Tweedside Park, Tweedbank, Galashiels TD1 3TE
For all other enquiries, please use the options below:
Employers, Solicitors and Third Party Representatives
Employers and Third Parties Only
If you need to contact us please use the following email addresses.
NHS and Teachers Retirement applications
- NHS: SPPAnhsretapp@gov.scot
- STPS: stssretirementapp@gov.scot
Bereavements Team: bereavementsteam@gov.scot
Service/Transaction enquiries, in relation to opting in and out, additional benefit contracts etc: sppaserviceinternal@gov.scot
Injury Benefits (NHS): sppainjury@gov.scot
Pension Sharing on Divorce (PSOD): psod@gov.scot
For transfer-related enquiries: sppatransfers@gov.scot
Employer Data submissions: sppaedm-enquiry@gov.scot
Employer Contribution enquiries: sppa-finance@gov.scot
Police and Fire Employers For all Employer and Third Party enquiries please use: Sppapolice&fireemployers@gov.scot
Scottish Legal Aid Board Enquiry
To submit an enquiry please email the Scottish Legal Aid Board Team
Scottish Parliamentary Pension Scheme Enquiry
To submit an enquiry please email the MSP Team
The Local Government Pension Scheme Enquiry
SPPA is responsible for maintaining and updating the scheme’s regulations in line with policies determined by the Scottish and UK Governments. SPPA also deals with Internal Dispute Resolution Procedure’s and provides policy guidance to ministers and to the scheme’s advisory board. We do not hold pension records for individual employees or Local Government Pension Scheme records for scheme members, this is held with the relevant Pension Fund.
To enquire about an IDRP Stage 2 application, or to submit your application form, please email IDRPApplications@gov.scot
For all other pension enquiries relating to your Local Government Pension, you should contact your Pension Fund directly. Information regarding the 11 local government administering authorities in Scotland can be found on our Find out more about your local government pension fund page
Make a complaint
If your want to contact us regarding a complaint please email us at SPPAcustomercare@gov.scot
This should only be used to raise a complaint and should not be used for general correspondence.
Freedom of Information Enquiry
Media Enquiry
The communications team does not have access to individual pension records.
This mailbox is strictly for media enquiries from journalists and press representatives.
To submit an enquiry, please email the communications team at SPPAMedia@gov.scot.
Telephone Number and Postal Address
Our telephone number: 01896 893000
- Monday: 9am to 5pm
- Tuesday: 9am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 9am to 5pm
- Friday: 9am to 1.30pm
Our postal address
Scottish Public Pensions Agency, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
Our office isn't open to members of the public. Unfortunately, this means that if you arrive at our office, our staff will not be able to discuss your pension with you. You are still able to drop documents to our office in person, should you require