Information for independent financial advisors

You will also find links to scheme information, calculators and guidance.

You must provide a valid letter of authority (mandate) before we can discuss a member’s details with you.

The letter must:

• be signed and dated within the last 12 months
• include the member’s full name
• include the member’s address
• include the member’s superannuation number
• include the member’s National Insurance number
• include the member’s date of birth

If you do not provide a valid letter of authority, we cannot discuss the member’s information.

Any existing mandate expires when the member dies.

We cannot provide any information about a deceased member.

Members should log in to the member online service (Engage) to check if their Annual Benefit Statement (ABS) is available.

Only active members receive an ABS.

We cannot provide estimates if the member:

• is in active employment
• has already received an Annual Benefit Statement (ABS)

If there is no ABS available on Engage, you can use our estimate calculators:

When we may consider providing an estimate

We may consider providing an estimate if:

• the calculator does not cover the member’s situation
• the member is due to retire within 6 months

Some schemes may have service limitations. For example, we do not provide Teachers’ estimates during the summer due to high demand.

If the member plans to retire, they can submit a retirement application and request a quote before making a decision.

We cannot provide projections of future pension benefits.

We cannot provide:

• pension savings statements to advisers or accountants (we send these directly to the member)
• annual allowance data to advisers or accountants