We are aware of an issue affecting some members who use Virgin Media email addresses, including associated email domains such as @virginmedia.com, @blueyonder.co.uk, @virgin.net and @ntlworld.com.
Members using these email providers may experience difficulties:
- Registering for an Engage account.
- Receiving the one-time passcode (OTP) required to access Engage.
We understand the inconvenience this may cause and apologise for any frustration experienced.
Our team is working closely with our system supplier to investigate and resolve these issues as quickly as possible.
In the meantime, if you have access to an alternative email address that is not a Virgin Media, Blueyonder or NTLWorld email account, we recommend updating your details and using this email address when registering for or accessing Engage.
Please do not submit multiple registration requests, as this may cause further delays while the issue is being investigated.
We will continue to monitor the situation and provide updates on this page as soon as more information becomes available.
Thank you for your patience and understanding while we work to resolve this issue.