Seasonal opening times
If you need to telephone us over the festive period for support, please take note of when our telephone lines will be available:
- Monday 23 Dec: 9am to 3pm
- Tuesday 24 Dec: 9am to 3pm
- Wednesday 25 Dec: Closed
- Thursday 26 Dec: Closed
- Friday 27 Dec: 9am to 1:30pm
- Monday 30 Dec: 9am to 3pm
- Tuesday 31 Dec: 9am to 3pm
- Wednesday 1 Jan: Closed
- Thursday 2 Jan: Closed
- Friday 3 Jan: 9am to 1:30pm
If you are an NHS, Teachers, Police or Firefighter scheme member, contact us using our webform.
You will need your National Insurance Number and Scheme Reference Number, You can find these details on your payslip.
For all other enquiries, please use the options below:
Local Government Enquiry
Scottish Legal Aid Board Enquiry
To submit an enquiry please email the Scottish Legal Aid Board Team
Scottish Parliamentary Pension Scheme Enquiry
To submit an enquiry please email the MSP Team
Freedom of Information Enquiry
Media Enquiry
Telephone Number and Postal Address
If you want to contact us with a Pension query, please consider using the webform above to do this. Using webform ensures that we have all the information we need to deal with your query and get it to the correct team so that we can respond as quickly as possible with what you need.
Phone us:
Our telephone number: 01896 893000
- Monday: 9am to 5pm
- Tuesday: 9am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 9am to 5pm
- Friday: 9am to 1.30pm
Our postal address
Scottish Public Pensions Agency, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
Our office isn't open to members of the public. Unfortunately, this means that if you arrive at our office, our staff will not be able to discuss your pension with you. You are still able to drop documents to our office in person, should you require