April 2021: Important COVID-19 (Coronavirus) update – telephony service

We’re continuing to follow Scottish and UK Government guidance and taken the appropriate preventative measures to protect our colleagues and services. We’re well prepared for the spread of the virus and continuing to deliver core services.

From 26 April 2021 we have amended our telephony service.
 

Days Call times
Monday to Thursday

9am to 1pm all calls

1pm to 5pm reporting a bereavement and terminal ill health enquiries only

Friday

9am to 1pm all calls

1pm to 4:30pm reporting a bereavement and terminal ill health enquiries only

For colleague safety, our Mailroom will also be on a reduced resource, so your response may take longer than usual. You can read an update from Royal Mail on the Coronavirus here.