To date, we’ve followed Scottish and UK Government guidance and taken the appropriate preventative measures to protect our colleagues and services.

We’re well prepared for the spread of the virus and ready to continue to deliver core services. To focus on this we’ll be temporarily operating a reduced telephony service with our teams responding to ill health, injury and bereavement enquiries only.

For all other enquiries, please contact: sppacontactus@gov.scot

We’ll update our website when our full service is restored. The SPPA appreciate your understanding and patience at this time. 

Here are answers to some key questions you may have. We will regularly update our FAQ and responses may change dependent on guidance from the UK and Scottish Government.

Will I still get my pension paid on time?

We’re well prepared for the spread of the virus and ready to continue to deliver core services. There has been and remains no risk to the pensions paid by the Scottish Public Pensions Agency, which continue to be paid on time and in full.

Will the retirement process be affected?

There are no current plans to change the process. We’re working closely with the UK and Scottish Government to monitor any potential changes as a result of Covid-19 and we’re implementing additional measures to ensure that the retirement application process is not affected.

How can I get in touch with the SPPA?

We will be temporarily operating a reduced telephony service with our teams responding to ill health, injury and bereavement enquiries only. For all other enquiries, please contact: sppacontactus@gov.scot

These responses may change depending on the advice from the UK and Scottish Government.

How do I keep safe online?

The National Cyber Security Centre (NCSC) has reported an increase in the registration of webpages relating to the Covid-19. Cyber criminals are likely to be taking advantage of the outbreak by issuing phishing 'clickbait' via email and social media, as well as creating fraudulent websites to sell fake antiviral equipment. NCSC are encouraging the public to consult online guidance, including:

how to spot and deal with suspicious emails

Defend against malware and ransomware

 

 

 

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